+35351 355 704 info@aaeuro.com

Accounts Receivable/ O2C Associate with German – Cork

Vacancy Reference Code : 01936

Euro Executive Recruitment have been retained by a Leading Multi-National to recruit an Accounts Receivable/O2C Associate for the EMEA shared service function based in Cork. The primary role of the Accounts Receivable/O2C Associate is to support the accurate, efficient and compliant customer order processing for customers across the business. 

The Role:

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team
  • Experience with SAP O2C Module
  • Serves a “go-to” information resource for O2C Order Management processing and related queries
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

 Requirements:

  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Bachelors Degree (or equivalent work experience)
  • Operational awareness of all applicable Sox & Operational controls for your area
  • Fluency in English & German language
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

 Salary & Benefits:

There is a market leading salary and benefits package including healthcare and pension on offer for the successful candidate.

Please call Jerry Roche on +353 21 206 6078 or send your CV to jerry@aaeuro.com.

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