Customer Service Senior Manager – Cork

Vacancy Reference Code : 01416

Our client a global company based in Cork, is looking to recruit a Customer Service Senior Manager, to support the customer services team of approx. 65 employees, ensuring high levels of performance across all aspects of the team. You will have the opportunity to work as part of a diverse multi-lingual team based in a Shared Service Centre for a multinational pharmaceutical company in Cork.

The Role:
• Develop strong relationships with your direct reporting managers, coaching and mentoring them to deliver individually as well as through their teams
• Develop top talent by leading regular succession planning and having robust performance /coaching conversations and ensuring the organization is always fit for purpose.
• Actively work in partnership with various stakeholders both internally and externally to maintain effective relationships and ensuring efficient and compliant processes.
• Ensure the culture of compliance is reinforced continuously within the team.
• Continuously look for and lead where possible continuous improvement initiatives
• Drive for results and ensure best practices are in place to achieve highest standards within daily operations.
• Demonstrate excellent project management abilities and a strong understanding of financial systems.
• Strong People Management & Leadership Skills
• Self-motivated professional with excellent customer service and strong team building relationship skills
• Proven interpersonal and communication skills to interact with all levels of an organisation
• Ability to work independently and within a team environment
• Strong organisational and multitasking capabilities
• Attentive to details to ensure compliance and accurate reporting.
• Experience of working to tight deadlines and analysing multiple entities.
• Flexibility in adapting to a non-routine and fast-paced environment.

Requirements:
• Bachelor’s degree
• 10 years experience in a senior management role.
• Strong People Management & Leadership Skills
• Self-motivated professional with excellent customer service and strong working/team building relationship skills
• Proven interpersonal and communication skills to interact with all levels of an organization
• Ability to work independently and within a team environment
• Systems Experience especially SAP is a plus
• Attentive to details to ensure compliance and accurate reporting.
• Experience of working to tight deadlines and analysing multiple entities.
• Flexibility in adapting to a non-routine and fast paced environment.
• Managerial skills and experience are a must.
• Fluent English, a second European language desirable.

Please contact Gerard Breen on +353 (0) 21 206 6078 or +353 (0)86 831 2693 or send your CV to gerard@aaeuro.com.

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01416
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Gerard Breen
086 831 2963
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