Business Services Manager

Euro Executive are working with a market leader in Galway to recruit an efficient and talented Business Services Manager. Based in their HQ in Galway the role will report to the directors. You will manage the administration of a busy office as well as oversee staff.

Key Responsibilities:

• Manage Customer Service, Call Centre, Dispatch
• Ensure all customers are invoiced correctly and reported accurately on time
• Plan and organise all training for call centre, dispatch staff to ensure all staff are competent in key functions
• Plan and manage the staff resources to ensure there is adequate cover for each position for annual leave, unplanned leave etc
• Ensure all customer calls/emails are logged and dispatched correctly
• Liaise with other business functions frequently that have an impact on customer service and delivery
• Ensure customer recycling reports are issued on time monthly
• Track and monitor KPIs across the various functions
• Assist with recruiting new staff when required
• Participate in weekly management meetings and conduct regular one on one meetings with your staff
• This is not a complete list and as other tasks/projects/opportunities emerge, you will be required to complete those also

Experience & Skills:

• Qualification or part-qualified in Business Administration or Accounting/Bookkeeping/Finance
• At least 4 years of relevant experience
• Comfortable in managing a fast-paced business environment including various tasks and people
• Proven ability to effectively train employees in processes, policies and procedures and support them in their roles
• Excellent organisational skills and attention to detail with a proven ability to meet deadlines
• Ability to act with integrity, professionalism, and confidentiality
• Proficient with Microsoft Office Suite or related software

Rewards & Benefits:
There is a market leading salary on offer for the successful candidate (depending on experience).
To apply, please call David Glavin on +353 21 206 6078 or +353 85 8621542 or send your CV to david@aaeuro.com We can also arrange a Skype call at a time & date that is convenient to you.